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Return and Refund Policy

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At NZGrass we strive to ensure that every customer is fully satisfied with their purchase. If for any reason you are not happy with our product, we are ready to offer a return or exchange according to the terms outlined below.

1. Return Conditions

  • Returns are accepted within 14 days of receiving the order.

  • The item must be in its original packaging, unused, and in the same condition as when it was delivered.

  • We do not accept returns of products with broken seals, used items, or items damaged due to the customer's actions.

2. Return Process

  • To initiate a return, please contact our customer support at [Contact Email or Phone] with your order number and reason for the return.

  • Once your return is approved, you will receive instructions on how to send the item back.

  • All return shipping costs are the responsibility of the customer unless the item was defective or shipped incorrectly.

3. Refunds

  • After we receive and inspect the returned item, we will process your refund within 5 business days.

  • Refunds will be issued through the same payment method used for the original purchase.

  • Depending on your bank or payment processor, it may take up to 10 business days for the refund to be credited to your account.

4. Exchanges

  • If you would like to exchange an item, please contact us, and we will assist you in arranging an exchange, subject to stock availability.

  • The customer is responsible for all shipping costs related to exchanges.

5. Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.

  • In such cases, we will cover all return shipping costs and offer either a refund or a replacement.

6. Non-Returnable Items

  • Items that have been opened and used (including household chemicals and car care products) are not eligible for return due to hygiene and safety reasons, unless they are found to be defective.

7. Contact Information

If you have any questions or need further assistance, please reach out to us at:
support@nzgrass.store
 

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